Simplified management of appointments
As part of its growth in France, CARGLASS has chosen to use Geoconcept solutions to consolidate its network of integrated center's and improve the efficiency of its technician's call outs on the ground.
The development challenges of the CARGLASS network: more services and greater proximity
With more than 25 years of experience of the vehicle glass replacement and repair market, CARGLASS aspires to offer its customers impeccable quality service by offering them more services, greater flexibility and greater proximity. This ambition translates into a very dynamic network development strategy, including diversifying and increasing the number of its centers to provide the best possible response to motorists’ needs (CARGLASS centers, neighborhood centers, mobile workshops, CARGLASS/TOTAL centers, etc.).
To support this development strategy, in 2005 CARGLASS decided to turn to GEOCONCEPT and deploy the Geoconcept Sales & Marketing Geomarketing solution, together with the Geoconcept Universal Geocoder Geocoding solution. These decision-support tools have made it possible to conduct location studies and optimize the sales sectoring of its 350 integrated centers.
“Over the years, GEOCONCEPT has helped us to perfect our Geomarketing strategy thanks to the performance, intuitive use and flexibility of the solutions on offer. The geographical approach enables a significant enhancement of the analysis of market data, thus making it possible to take strategic decisions on the development of our network of sales outlets”, said Christophe Viala, Competition & Development Manager at CARGLASS.
From Geocoding to reporting via thematic or spatial analyses, Geoconcept solutions make it easy to view the key information on the CARGLASS network for a better understanding of the market, the competition and improved communication, whether at national or local level. CARGLASS can thereby measure and compare the performance of the various existing centers, then identify and prioritize new site opening areas to strengthen its territorial grid.
CARGLASS Mobility challenge: optimizing the workshop vehicle rounds
Still with the goal of improving customer service quality but also with a view to making everyday life easier for its mobile technicians and improving their productivity, in 2013 CARGLASS decided to launch a number of pilot projects (in various centers in the north of France) using GEOCONCEPT’s Opti-Time Geoscheduling scheduling optimization solution.
The Opti-Time Geoscheduling solution makes it possible to organize the movements of CARGLASS workshop vehicles while taking account of team availability, technical constraints and the customer’s whereabouts. Technicians on the ground benefit from automated and simplified management of pre-planned appointments and new incidents in real time (in an emergency, for example). This improves the efficiency of the appointment making process with the customer and optimizes movements on the ground.
“Apart from the quality of the relationship with GEOCONCEPT, we were particularly won over by the performance demonstrated during the pilot projects, as well as by the flexibility and ergonomics of the solution. Opti-Time Geoscheduling gives us a schedule management system that is perfectly optimized for and tailored to our constraints, such as the availability of our teams or else the type of vehicle required for each call out” explained Jean-Paul Morard, Mobile Fitting Development Manager at CARGLASS.
In the course of the pilot project involving the use of Opti-Time Geoscheduling, CARGLASS reduced its technicians’ journey time by around 10% and saw an approximately 2 minute improvement per call out. Buoyed by this success, CARGLASS has decided to roll out the scheduling optimization tool to its entire network.